What information we collect
We collect only what’s needed to make Nexa work properly for you.
This may include:
Account details such as your name, work email, and company name
Support data processed through Nexa (messages, call transcripts, ticket metadata)
Usage data such as feature interactions and system performance
Technical data like browser type, device, and IP address
Nexa does not collect personal data unless it’s required to provide the service.
How we use your information
We use your data to:
Provide and improve Nexa’s AI support features
Generate summaries, responses, and voice interactions
Help you track performance and support outcomes
Maintain security and prevent misuse
Communicate updates related to your account
Your data is used to support your team, not to replace it.
How Nexa handles customer conversations
When Nexa processes messages or calls:
Data is used only to complete the requested support task
Conversations are stored securely and linked to your account
Human agents can review AI-handled interactions when needed
We do not sell or share conversation data for advertising purposes.
Data storage and security
We use industry-standard safeguards to protect your data, including:
Encrypted data storage and transmission
Access controls and monitoring
Secure third-party infrastructure providers
While no system is 100% secure, we take reasonable steps to protect your information.
Data sharing
We only share data with:
Trusted service providers that help us run Nexa
Legal authorities, if required by law
We never sell your data.
Your rights
Depending on your location, you may have the right to:
Access your data
Request corrections or deletion
Restrict or object to certain processing
You can contact us anytime at support@nexa.ai.
Changes to this policy
We may update this policy from time to time. If we do, we’ll update the date at the top of this page.
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